MY SMALL RESERACH ABOUT CONVERSATIONAL DESIGN

 1. Conversation design

Conversation design is a design language based on human conversation (similar to how material design is a design language based on pen and paper). The more an interface leverages human conversation, the fewer users have to be taught how to use it.

2. Importance

Conversation design is the practice of making AI assistants more helpful and natural when they talk to humans. It combines an understanding of technology, psychology, and language to create human-centric experiences for chatbots and voice assistants.

3. How to create

1. Begin by Understanding Requirements and Options.
2. Create User Persona and Bot Persona.
3. Identify Your Bot's Use Case.
4. Simulate a Sample Dialogue.
5. Apply an Expert Rewrite.
6. Test with Real Users.
7. Look at All Possible Scenarios.

4. Example

    Chart Box